Shipping policy
Processing Times:
Orders are typically processed and prepared within 1-3 business days of receiving your order. Please note that processing times may vary during high-demand periods. Orders are shipped Monday to Friday excluding UK Bank Holidays.
Shipping Times:
UK Deliveries: Please allow 5-7 working days from the date of your order to be dispatched.
European Deliveries: Please allow 7-10 working days from the date of your order to be dispatched.
Rest of the world: Please allow 7-10 working days from the date of your order to be dispatched.
Order Tracking:
All deliveries are tracked using our chosen trusted Global Courier Services. Buyers can easily track their orders straight from their mobile device on the go! The objective behind the tracking technology is to ensure buyers get prompt updates on the status of their orders. Tracking Information will be sent to you within 5-10 working days after placing your order.
Shipping Costs:
Shipping costs vary based on your location, the size and weight of your order, and the shipping method selected at checkout. The shipping cost will be calculated and displayed during the checkout process. For orders over £70 we offer free shipping throughout the UK. Please check the shipping options available during the checkout process for details.
Customs and Duties:
For orders delivered within the UK, no import duties or customs charges will be applied. However, for orders shipped to Europe and other international countries, import duties, taxes, and charges may apply. These fees are the responsibility of the customer and can vary depending on the destination country's regulations. We recommend checking with your local customs office for more information before placing an order.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure a secure delivery location and contact the carrier directly for assistance if needed.
Contact Us:
If you have any questions about our shipping policy or require assistance with your order, please feel free to contact our dedicated customer support team at sales@urfinest.com , We’re here to help!
URFINEST appreciates your trust and support. We’re committed to delivering the finest quality products with the utmost care and efficiency.